Terms and Conditions

1. GENERAL
The following Terms and Conditions (hereafter” conditions”) applies to all orders given by the customer (hereafter called “you”), to DK Company Online A/S, La Cours Vej 6, DK-7430 Ikast, CVR-nr. 19778649, phone (+45) 8844 1586 , cs-en@karenbysimonsen.com  (hereafter called  ”DK Company Online”, "us" or "we"), on our online brand shops www.dkcompany.com through websites, mobile websites and mobile applications.
By placing an order, you declare that you agree with the Terms and Conditions. We ask you to be sure, that you have read the Terms and Conditions before placing your order.
Only persons who have reached the age of 18 can place an order. We only deliver to a private address.
We reserve the right to change the Terms at any time without prior notice to you. The Terms that will apply to your order will be those that you accept at the time you place your order.
All online orders with our brand shops are given in English. We reserve to right for error in pictures, color rendering, price change, sold out articles and obvious wrong prices.

2. CONTENT
For easier navigations we have divided the Conditions into following sections.

4. Delivery
We are sending the parcels with DHL Parcel inside EU
We are sending the parcels with DHL Express outside EU

4.1. Delivery method
DHL Parcel
DHL Express

We reserve the right for delays by our carrier and weather conditions.

4.2. Prices for delivery
The price you pay for shipping is the DHL Parcel Zone rate, which is shown in the cart.
Delivery is between 3-4 working days. As soon as we have shipped the parcel from our warehouse you will receive an e-mail with a link for the track and trace.

In case your parcel against expectations has not been delivered within 10 working days after receipt of e-mail with track and trace, we would like to hear from you on cs-en@karenbysimonsen.com

14. CHANGES
DK Company Online can change the Terms and Conditions at any time and without notice. The latest version is always available on our web pages.

15. VERSION
The terms and conditions were last updated in September 2022 and replace all previously valid trading terms and conditions.

11. RESPONSIBILITY
Nothing in the Terms excludes or limits our liability in respect of matters where it would be unlawful for us to limit or exclude our liability.
We are not responsible for indirect losses resulting from the primary loss or damage, e.g. lost profits or opportunity or failure to supply goods or wasted costs; we are not responsible for non-delivery of goods in cases where the failure is due to an event beyond our reasonable control, including but not limited to fire, flood, hurricane, riot, civil unrest, war and terrorist attack.
Our maximum liability to you for any loss or damage arising in connection with your online order at one of our brand shops is limited to the total amount of your order.

12. COMPLAINT GUIDANCE
You are of course always welcome to contact our customer service if you have complaints about a product you have purchased from us. Our customer service can be contacted both by telephone and by e-mail. You can find the contact information for our customer service under point 9.
You can also file a complaint about a product that you have purchased from us with the European Commission’s online appeal against a decision. This is particularly relevant if you are a consumer residing in another EU country. Complaints can be submitted here
When submitting a complaint, you must provide the e-mail address of our customer service cs-en@karenbysimonsen.com

The mediation team will try to resolve the dispute by communication, and if it is not possible to find a solution, you can bring the complaint before the Consumer Complaints Board.

5. Payment and Security
When you shop online at one of our brand shops, your payment takes place in a secure environment. No one can read your credit card information or other payment information, as all this data is encrypted according to legal requirements.
You can confirm that this is a safe place to shop in the following ways:

1) There is an image of a padlock in the address bar at the top of your browser, indicating that the connection is secure and that all your information is private.
2) We use encrypted HTTPS protocol, which is also indicated in the address bar. This type of encryption is the same type of encryption that you find on your online bank, on government website, etc.

Credit card:
On our online brand shops, you can pay with credit card (VISA, Master card and Maestro).
We always reserve the amount as soon as you have ordered, but the amount is only withdrawn when your order has been processed, and we can never withdraw a larger amount than what you have approved in connection with the payment.
We reserve the right to check the validity of the credit or debit card, how much credit there is in relation to the order amount and whether your address information is correct. We may reject orders depending on the outcome of this check.

Discount code or voucher:
You can choose to pay for your order in whole or in part with a discount code or voucher. When you use a discount code or voucher, your discount is spread across all product lines in your order, excluding shipping costs.

Example:
A voucher of EUR: 50: here the discount will be deducted across all product lines in your shopping basket with the highest percentage discount on the items with the highest value. A shirt for DKK EUR 100 will therefore get a larger part of the total discount of EUR 50, - compared to a shirt for EUR 50, - and so on. Please note: Upon return, the discount will not be recalculated on the items that are kept.
A discount code of 10%: here you get 10% on every product line in your shopping basket.

Please note that there may be different conditions for obtaining the discount. For example, it may be that the discount only applies to selected brands or does not apply to already reduced items.

10. PERSONAL INFORMATION
We process several personal data about you to manage our customer relationship with you and make our online brand shops available.
You can read more about our processing of your personal data in our privacy policy www.karenbysimonsen.com/en-us/privacy-policy, which tells about how we use the personal data that you give us in connection with the ordering procedure and your use of our websites in general.

8. COLOR AND MEASUREMENT
We try to show the characteristics of the goods as accurately as possible, including composition and current colors. The color you see depends on your computer system, so we cannot guarantee that your computer will display the colors correctly.
An item's measurements listed online at our brand shops are only approximate values to give you a better idea of the individual item's model or fit - they are not a guarantee of the actual measurements of the item you receive. Actual measurements of an item may vary depending on the material it is made from.
Be aware that there may be excess color both inside and outside in products made of leather material. No guarantee is given that contamination cannot occur. However, this can be prevented by impregnating the product.

7. COMPLAINTS
All goods bought online at our brand shops are covered by the Purchase Act, and you thus have two years' right to complain. This means that you have the right to complain to us about errors and defects in the product for two years. If the item has a fault or defect, you have the right to have it repaired or replaced with a new one. In some cases, you can get the money back or a proportional reduction in the price.
The fault or lack of the item must be present at the time of purchase. This does not necessarily mean that you must have seen the fault/defect when you bought the item, but simply that it is not because of your use that the item has broken. The right of complaint therefore does not cover normal wear and tear or faults that have arisen because of incorrect handling of the product.

You must be aware that you lose the right to complain if you are passive. This means that you must complain immediately after you have discovered the error or deficiency. If you complain (advertise) within 2 months after you discovered the error/deficiency, it will always be considered timely.

You complain about an item by sending an email to our customer service at cs-en@karenbysimonsen.com
To assess whether your complaint should be repaired, exchanged, or refunded, we need a brief description of the fault and how it occurred, as well as 2-3 pictures of the fault. Once we have received your e-mail, we process your complaint as quickly as possible and usually within 48 hours.
If your complaint is to be returned, follow the return steps mentioned above here.

9. CUSTOMER SERVICE AND CONTACT
If you have any questions about the content of the Terms or anything else regarding your purchase, do not hesitate to contact our customer service on tel. (+45) 8844 1586  or on e-mail cs-en@karenbysimonsen.com

The opening hours for our customer service department are as follows:

13. TRANSFER
We are entitled to transfer our rights and obligations under the Terms to third parties. We will notify you of any transfer. By accepting the Terms, you consent to any such future transfer. At the same time, you accept that from the time we have notified you of the transfer, your rights can only be asserted against the relevant third party.
We reserve the right to transfer overdue payment claims that may have arisen in connection with the delivery of the goods to a third party.

6. RETURN & REFUND
If you have bought something that is not suitable for size or taste, you are of course welcome to return the item (s) it concerns. You have 30 days full return from the day you receive your parcel or from the day your parcel lands at the desired service point.

If you need to exchange an item, please place a new order at the relevant online brand shop. Afterwards send the unwanted item(s) back to us.

You are welcome to use the same shipping method as your delivery or choose another shipping provider, no matter which way you send it, the returns are at your own risk and expenses. However, we advise you to use an international shipping company like DHL or FedEx so you will be able to follow your parcel completely. We like to inform you that you must save the proof of return so we can always check the whereabouts of your parcel and we cannot return book any article unless it has been delivered to our warehouse. Until the deliver at our warehouse, the return shipment is at your own risk.

The return address is:

Prime Cargo Poland Sp. z.o.o
Warehouse DC3
Ul. Prosta 16
72-100 Lozienica
Poland

Should you have any question to your return, please feel free to contact our customer on phone (+45) 8844 1586  or e-mail: cs-en@karenbysimonsen.com

6.1. Refund
All refunds are made no later than five working days after the arrival of your return package at our warehouse. We refund the amount via the same payment method that was used for purchase.

Credit card:
Apart from MasterCard, it can take up to 30 days before the money is visible on the account, you should be able to see the return amount on your account within 5 working days.

Discount code or voucher:
When reimbursing goods purchased with a discount code or voucher, the amount refunded will correspond to the amount of goods paid after the discount has been deducted. The discount is not refunded to your account or other items purchased on the same order.

6.2. Return of Christmas present
All products purchased during the period 1st of November to 23rd of December are considered Christmas gifts, which means that all orders placed during this period can be returned until January 31st the following year.

6.3. Depreciation
All products must be returned in the same condition as when they were received. This means that items must not be damaged, soiled, washed, altered, or used (except for trying them on to assess size, fit, etc.), and all price tags and labels must remain intact. If the item is not returned in the same condition as when delivered (including original tags), we reserve the right to refund you a lesser amount than the original purchase price.

The above does not apply to approved claims on products that have already been used.